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Senior-led IT for experience-driven brands

For brands who care how IT feels.

Effortless managed IT, cyber security and proactive infrastructure - built for fashion, beauty, ecommerce, retail and hospitality teams who sweat the details. No script-readers, no upsell theatre, no surprise invoices. Just calm, considered support that gets ahead of the work.

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0+ yrscombined senior experience
0%client satisfaction, since day one
<0 hrtypical first response in business hours
Microsoft
Google Workspace
Apple
Huntress
Keeper Security
UniFi
Mosyle
Vorboss
afi.ai

Fully Managed IT.

An in-house IT department - that happens to sit somewhere else. Senior-led, bundled into one calm membership, and (we'll say it) usually better than the in-house team we replaced.

Inside Level Ten

  • Helpdesk

    Unlimited, senior-led, no script-readers.

    Slack, Teams, email, phone or WhatsApp - your team picks the channel. Staffed by senior engineers, not a call centre. Average first response under two minutes.

  • Cyber security

    Device, email, identity, 24/7 XDR, audit-ready.

    Endpoint protection, email filtering, conditional access, phishing simulation, 24/7 XDR monitoring and quarterly posture reviews. Cyber Essentials prep baked in.

  • Google & Microsoft

    Workspace and 365, set up the way they should be.

    Licence management, domain config, security policies, shared drives, distribution groups and SSO. We keep the admin console tidy so you never have to open it.

  • Backups, by default

    Independent, immutable, third-party. Always.

    Automated, independent, immutable cloud backups across email, files and SaaS data. Stored separately from your production environment with point-in-time recovery.

  • Onboarding & offboarding

    Kit on desks day one, clean exits day done.

    New starter? Equipment procured, configured and shipped before day one. Leaver? Accounts disabled, data archived and kit collected - no loose ends, no security gaps.

  • Training

    Hands-on sessions so your team actually uses the tools well.

    Live workshops and short video guides tailored to your stack - Google Workspace, M365, security awareness, new-tool rollouts. Delivered by the same engineers who support you.

Networking

High-density Wi-Fi that holds up on a busy shop floor or live shoot, structured LAN, SD-WAN failover, VoIP and the cabling behind it all. Designed once, maintained for the long haul.

Fibre

Diverse, dedicated leased lines up to 100 Gbps. Resilient routing, business-grade SLAs and real engineers on the end of the phone when something on the carrier side wobbles.

Strategy & Fractional CTO

Quarterly reviews, vCIO/Fractional CTO input, roadmap, spend audits and vendor wrangling. Tech aligned to where the business is actually going - not where the licence renewal is.

Amplified

AI & Automation, deployed properly.

Custom Claude skills, agent deployments and workflow automations - rolled out the same way we run everything else: senior-led, secure by default, integrated with the tools your team already uses. We automate the boring bits so the people can focus on the brand.

Talk to us about AI →
How we work with you

Six ways in. One calm response.

Reach us however suits the moment - the same senior team picks it up, in the same channel you sent it. No tracking codes, no portal scavenger hunts, no "raising a ticket".

And most of the time, we're already on it before you have to reach out at all. Proactive monitoring means a quiet inbox by design.

  • Slack & Teams shared channels
  • Email & calendar invites
  • WhatsApp for the urgent
  • Phone, answered by a human
  • Google Chat where you live
  • Proactive alerts you never see
Compliance & Assurance

Audit-ready, by default.

Insurance renewals, client questionnaires, board reviews - the awkward questions get answered in advance. We run your stack against recognised frameworks so the paperwork matches the practice.

Cyber Essentials
Certified & annually renewed
Cyber Essentials Plus
Independently audited
UK GDPR
DPO-aligned controls
PCI DSS
Retail & ecommerce ready

Expertise where others fall short.

We work with businesses where experience, brand and security all matter at once - from founder-led ecommerce to experience-driven hospitality.

01

Founder-Led Ecommerce

DTC and marketplace brands where downtime costs revenue by the hour. Calm, scalable infrastructure that grows with the founder, not against them.

vCIOSpend audit

£70k saved on a stack nobody had reviewed.

A 35-person ecommerce team. We cut shadow SaaS, renegotiated three contracts and built a real 12-month roadmap.

£70k annualised saving
BackupM365

Immutable backup, restored in ten minutes.

An accidental SharePoint purge would have been a Monday-morning crisis. Granular point-in-time restore meant nobody noticed.

0 data loss, 10m restore
MigrationWorkspace

M365 to Google Workspace, painlessly.

80 mailboxes, 4 TB of shared drives, full calendar history - cut over in a single weekend with training the team didn't dread.

One weekend cutover
02

Game-Changing Retail

Multi-site retail where the shop floor cannot drop. Resilient connectivity, properly segmented PoS and security that holds up to PCI scrutiny.

Wi-Fi rolloutSD-WAN

14 venues, one network, zero downtime.

Single multi-site Wi-Fi and SD-WAN architecture across the estate - guest, back-of-house and PoS, all properly segmented.

14 sites, no service loss
PCI DSSCompliance

PCI DSS, audited and signed off.

A growing retail group brought us in to harden card-handling end to end. Clean audit, no surprises, no consultancy theatre.

0 findings
DevicesMDM

200 in-store devices, one config.

Standardised tablets, scanners and PoS hardware under one MDM with zero-touch enrolment. Every new opening is plug-and-play.

Day-one store openings
03

Luxury Fashion

Brands where every touchpoint is considered - and the IT should match. Mac fluency, design-tool intimacy, and infrastructure that respects the craft.

Office buildFit-out

Two-floor London HQ, live in eight weeks.

Cabling, Wi-Fi, AV, meeting rooms and a 60-desk fit-out from empty shell to first all-hands - delivered alongside the interior design team.

8 weeks, zero overrun
Mac fleetAdobe

120-Mac rebuild over four weekends.

Rebuilt an entire Mac fleet onto a properly managed MDM - Adobe, Figma and DaVinci Resolve set up correctly for the first time.

120 Macs, no daytime downtime
IdentitySSO

Single sign-on across 30+ tools.

SSO and conditional access rolled out across the design, ops and marketing stack. Faster onboarding, cleaner offboarding.

30+ SaaS apps, one identity
04

Experience-Led Hospitality

Restaurants, hotels and members' clubs where the vibe matters as much as the menu. Wi-Fi that holds up on a busy Friday and a back-of-house network you can sleep on.

Wi-FiGuest

Members' club Wi-Fi, redesigned.

High-density Wi-Fi 6E across two floors of a private members' club - guest, staff and AV all properly separated, no more dead corners.

3x faster guest speeds
FailoverNetworks

Sub-second failover for service.

Diverse fibre and SD-WAN cutover so card payments and bookings keep running, even when the main line takes a knock.

<1s failover
AVBuild

Restaurant opening, AV and IT in one.

Full back-of-house IT, PoS, music zones and reservations stack delivered for a flagship restaurant opening - on time, on budget.

Opening night ready
05

Wellness & Beauty

Fast-growing beauty and wellness brands where the founder's brand-care should match the security posture. Audit-ready, calmly delivered.

Cyber Essentials+Compliance

Cyber Essentials Plus, first-time pass.

From informal IT to a fully audited security posture - identity, MDM, backup and policy - all without slowing the team down.

0 audit findings
M365 → GWSMigration

Wellness brand to Workspace.

80 mailboxes, 4 TB shared drives and the entire calendar history migrated, with hands-on training and a clean cutover.

One weekend cutover
vCIOStrategy

Quarterly vCIO for a clean stack.

Ongoing strategy and budget reviews keeping the tooling lean as the team scaled from 30 to 110 people.

Quarterly board input
06

Creative Agencies

Studios where the kit is the craft. Mac-first MDM, Adobe and Figma fluency, fast storage and IT that respects the deadline.

Mac fleetMDM

Studio MDM, finally tidy.

Rebuilt a 70-Mac creative studio onto a properly managed MDM with the design tools each team actually uses, pre-installed.

70 Macs, zero-touch onboarding
StorageNAS

10 GbE editing storage, no more spinners.

Centralised editing storage and tiered backup so the video team stopped chasing files across drives and Dropbox folders.

10 GbE studio-wide
IdentityOnboarding

Day-one ready for new starters.

Mac, accounts, Adobe, Figma and Slack all configured before the new joiner walks in - no awkward first-day silence.

0 day-one tickets

A clear four-step path forward.

Our close-knit team brings over 20 years of combined experience managing and scaling IT and technical operations. We follow a clear yet powerful four-step process designed to put your business in the strongest possible IT position.

01

Discovery

We start with a deep dive into your current IT setup - infrastructure, devices, software and security. We surface what's working, what's vulnerable, and what's holding you back. No guesswork, just clarity.

02

Align

We build a technology plan that aligns with your business goals - tailored to your team, industry and growth ambitions. Everything supports where you're going.

03

Implement

From quick wins to foundational improvements, we roll out changes with minimal disruption. New tools, smarter systems, better security - all seamlessly integrated, all managed for you.

04

Scale

We're in it for the long haul. Ongoing reviews, strategic input and proactive support - keeping your IT sharp, secure, and always aligned with your next move.

01 What makes Level Ten different from other IT providers?

Senior-led, founder-obsessed and built specifically for creative, brand-conscious businesses. Twenty-plus years inside the tools and platforms creative teams actually use - Mac, Adobe, Figma, Google Workspace, M365 - means we don't have to learn on the job.

Most of all: we behave like an embedded part of your team, not a ticket queue. You'll know who you're speaking to. They'll know your business.

02 Why don't you display client logos on your website?

It's intentional. Listing client names publicly makes it easier for bad actors to impersonate either side - a phishing email "from your IT team" is far more convincing when the attacker knows the relationship exists. Privacy isn't a vibe for us, it's a security control.

We share specific testimonials and references privately, as part of trusted conversations.

03 Are there any hidden costs?

No. Our Managed Service is a flat, predictable fee that covers day-to-day support, device management, security tooling and strategy. Per-seat licences for things like Microsoft 365 or Google Workspace are passed through at cost - we'll always show you what they are up front.

Larger projects (migrations, audits, fit-outs) are scoped and quoted clearly before any work starts. No surprise invoices, ever.

04 Are there minimum spend or team-size requirements?

Our Managed Service usually has the biggest impact for teams of ten or more - but if you're a smaller team with ambitions, please still get in touch. We'd rather have a conversation than turn you away.

05 What if we already have an internal IT person or team?

Brilliant - that's a strong starting point. We work alongside internal teams as the senior layer they don't have headcount for: strategy, security, escalations, holiday cover and project muscle. Often that's the sweet spot.

06 Can you help move us from our existing IT partner?

Yes. Migrations off another MSP are something we do calmly and frequently - we run the discovery, capture everything that needs to come with us, and manage the cutover. You won't be left holding the awkward conversation.

07 Can you handle data migrations?

Tens of thousands of mailboxes and many terabytes of files moved between Microsoft 365, Google Workspace, Dropbox and SharePoint, with no drama. We plan it, rehearse it, cut over out-of-hours, and train your team on the new setup.

08 Do you support both Apple and Windows environments?

Yes - we're fluent in both, and most of our clients run a mix. We'll keep users, devices and security policies aligned across the two without making your team think about it.

Notes from the Level Ten team.

Honest, plain-English thinking on the things we get asked about most - security, infrastructure, AI, and the awkward middle bit between strategy and the helpdesk.

Cyber Security5 min read

Why "we use Microsoft, so we're backed up" is a myth.

Microsoft 365 retention isn't backup. Here's the difference, why it matters, and what every brand should put in place this quarter.

Read the article
Strategy7 min read

The hidden cost of an unmanaged Mac fleet.

What we find when we audit a creative studio that's been growing fast - and the three quick wins that pay for themselves in a quarter.

Read the article
Compliance6 min read

Cyber Essentials Plus, without the panic.

A practical, step-by-step look at how we walk founder-led brands through their first audit - and why first-time passes aren't luck.

Read the article

Ready to elevate your IT to Level Ten?

Thirty minutes, no deck, no pitch. Tell us where the cracks are and we'll tell you - honestly - whether we're the right team to fix them.

Email hello@levelten.co Call +44 20 4572 1010 WhatsApp us
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