Over a decade leading IT inside fashion, beauty and ecommerce brands. Obsessed with building infrastructure that feels invisible and works flawlessly.
Level Ten exists because the managed IT industry forgot who it was supposed to serve.
After more than ten years leading technology at some of the UK's fastest-growing companies - from luxury beauty and fashion to game-changing ecommerce - Billy saw the same pattern on repeat. Brilliant brands held back by IT partners who were reactive, generic, and stuck in the old MSP playbook. Tickets as a product. Upsells as a strategy. Strategy as an afterthought.
Level Ten was built to be the opposite. A senior-led, strategic partner that feels like an extension of your team - one that understands the creative tools you use, the pace you work at, and the level of care you expect from everything you put your name to.
We keep things small on purpose. Every client talks to the same people, every time. No script-readers, no ticket queues, no surprise invoices. Just a calm, capable team that picks up the phone when it matters and tells you the truth when it counts.
The name? Level Ten is the standard we hold ourselves to. If it isn't a ten, it isn't done.