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About Level Ten

Built for brands who care how IT feels.

A small, senior-only team rebuilding what managed IT should mean - for creative, founder-led businesses that refuse to settle for average.

Level Ten exists because the managed IT industry forgot who it was supposed to serve.

After more than ten years leading technology at some of the UK's fastest-growing companies - from luxury beauty and fashion to game-changing ecommerce - Billy saw the same pattern on repeat. Brilliant brands held back by IT partners who were reactive, generic, and stuck in the old MSP playbook. Tickets as a product. Upsells as a strategy. Strategy as an afterthought.

Level Ten was built to be the opposite. A senior-led, strategic partner that feels like an extension of your team - one that understands the creative tools you use, the pace you work at, and the level of care you expect from everything you put your name to.

We keep things small on purpose. Every client talks to the same people, every time. No script-readers, no ticket queues, no surprise invoices. Just a calm, capable team that picks up the phone when it matters and tells you the truth when it counts.

The name? Level Ten is the standard we hold ourselves to. If it isn't a ten, it isn't done.

The team

Senior people, every time.

No graduates cutting their teeth on your infrastructure. Every person at Level Ten has years of hands-on experience with the tools, platforms and pressures creative businesses actually face.

BS
Billy Stanton
Founder & Managing Director

Over a decade leading IT inside fashion, beauty and ecommerce brands. Obsessed with building infrastructure that feels invisible and works flawlessly.

Strategy Mac Google Workspace Cyber
ST
Senior Technician
Infrastructure & Security

Networking, cloud architecture and endpoint security across hybrid Mac and Windows estates. Calm under pressure, relentless on detail.

Networking M365 Endpoint MDM
SE
Senior Engineer
Helpdesk & Operations

Day-to-day support, onboarding and the operational backbone that keeps everything running. The voice on the other end when your team needs help.

Helpdesk Onboarding macOS Windows
Our journey

From day one to right now.

A quick look at how Level Ten has grown - and where we're heading next.

Q3 2023
Level Ten founded

Billy Stanton registers Level Ten Ltd with a clear mission: build the IT partner creative brands actually deserve.

Q4 2023
First clients onboarded

Founder-led fashion and ecommerce brands sign on as the first members. Fully managed IT from day one - helpdesk, security, infrastructure.

2024
Cyber Essentials certified

Level Ten achieves Cyber Essentials certification, reinforcing our security-first approach across every client engagement.

2024
Partner ecosystem built

Strategic partnerships established with Microsoft, Google, Huntress, Keeper, Mosyle, UniFi and Vorboss - best-in-class at every layer of the stack.

2025
AI & automation practice launched

Custom Claude skills, agent deployments and workflow automations - rolled out the same way we run everything else: senior-led, secure by default.

2025
Team grows

Senior engineers join the team, expanding capacity while keeping the promise: experienced people only, no exceptions.

What's next
Scaling the right way

More capacity, broader specialisms, deeper partnerships - but always small enough that every client knows us by name.

Our values

Five things we won't compromise on.

Easy to say, surprisingly hard to do consistently - which is exactly why we make them non-negotiable.

02

Measure twice, cut once.

We plan carefully, test thoroughly and ship calmly. Rushed IT is how outages, data loss and regret happen - so we take the time to get it right first time.

03

Radical transparency.

Clear pricing, plain English, no hidden add-ons. If something is broken, we'll tell you. If we don't know, we'll say so - and then find out.

04

Security is the foundation.

Not a bolt-on, not an upsell, not an afterthought. Every setup, decision and recommendation is built around protecting you first.

05

Leave things better than we found them.

We care about the people we work with and the planet we work on. Responsible hardware, ethical partners, and genuine effort to make our corner of the industry a kinder, fairer one.

Ready to elevate your IT to Level Ten?

Thirty minutes, no deck, no pitch. Tell us where the cracks are and we'll tell you - honestly - whether we're the right team to fix them.

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